By Richard Russey
In this follow up to Emergence of a New Team Template, Part I, I’ll discuss a few more essential components of a new work team template – a template that is appropriate to the challenging times in which we now lead our organizations and hopefully work effectively with our teams. The principles to be covered in Part II include: assigning teams flexibly; expanding the resource pool (that is, expanding the idea of “team”); the very deliberate act of composing a team of people and resources; the art of leading teams towards change; providing ample opportunities for staff and team development; and the critical role of the leader as a hands-on team visionary and champion.
Assign Teams Flexibly
As has been previously stated, the difficult task of a leader in today’s world is to create teams starting with the basic tenant of flexibility. A leader works exponentially harder when building a team appropriate to a specific task, but the results are exponentially greater as well. Why? Precisely because any given project or assignment should be addressed by a team built to specifically address the unique requirements of the project tasks. Assigning teams flexibly means to allow oneself to metaphorically “color outside the lines.” But, it is critical to also recognize from the get-go that any team should be considered a “team” for only as long as its particular function towards the fulfillment of a specific goal is in the works. Once a task, a project, an initiative, or a mission is fulfilled satisfactorily a leader should already have a new configuration for that team in mind – looking towards the next project, the next objective, the next piece of an organization’s mission to be realized. A leader that performs with robustness of vision and action and takes the time to be deliberately flexible is engaged in good leadership, plain and simple. To do otherwise, as I have asserted previously, is sadly and simply lazy leadership.
It is extremely important that a leader establishes an environment of flexibility within their organization. It is important to note that teams should not be formed and reformed by surprise. Few things can be more dangerous to a stable work environment that leading an organization of people with the “bolt from the blue” factor. Instead, team staff should be coached to be willing and eager participants in the energy of flexibility that forms their work world. Team members must feel secure in the fact that they have been hired for their knowledge, skills, and expertise and for the fact that their unique qualities will be able to be applied to the many tasks and projects that are undertaken by the organization over time. Leaving one team and joining another, task by task, doesn’t mean leaving the organization or unemployment. It does mean an invigorating, challenging, growth environment that is satisfying and rewarding precisely because of the milieu of flexibility over that of a static and fixed atmosphere.
Expand the Resource Pool
A team should be regarded as a collective of assets that don’t belong wholly and completely to an organization. Rather, it is of significantly greater value to see a team as comprised of assets including full and part-time talented, skilled, and knowledgeable individuals, as well as resources that are cherry-picked from an infinitely inclusive basket of other talent to be drawn upon when necessary. This infinite resource supply may include that which is drawn from the world of academia, boots on the ground practitioners, the media, researchers, consultants of both broad and specific expertise, and of course the vast universe of the Internet. The point is that it is a wise leader who looks well beyond those human resources that are in their particular orbit. The more frequently a leader goes out of their familiar orbit, or extends their reach outside of their realm of familiarity, the greater the opportunities for creating an effective amalgamation of resources that are appropriate to addressing a particular mission-related challenge.
Once again, the team will need to be trained or coached to allow them to embrace the expansive viewpoint of a broad and deep resource supply that extends out beyond the original team membership. A leader needs to take great care not to threaten the existing team with the idea that outside resources can, or even should, replace them. Rather, learning to draw on the bountiful supply of external resources as part of the effective admixture of a team’s work is of great benefit not only to the organization but to the team and each of its individual members. This approach avoids the enervation that can often set in with static team compositions. Vitality is an important factor in team success, and static teams only serve to deplete the vigor and energy of the team members.
Now, here is a critical point: include the original team members (typically full or part-time staff that are ongoing employees of an organization) in the act of expanding the resource pool. Again, team members have hopefully been hired for their expertise, skill, and knowledge. Engaging them in the act of bringing in additional resources creates buy-in, acceptance, and ownership. The “threat factor” is subsequently reduced significantly.
Compose the New Team Deliberately
Some elements of the new team are prototypical. For example, most if not all teams require the leadership of a project leader and the support of content area experts. An organization’s leader may add to that mix in varying degrees of potency the functional personnel that bring strategic expertise, logistical ability, technology capability, evaluative or assessment competency, budget and fiscal responsibility, and marketing and public relations talent. Any number of other experts (such as linguists, health or medical professionals, disabilities specialists, and innumerable others) may be required to fulfill a particular mission or set of goals.
It is in the number of personnel that the composition of the “new” team may be strikingly different today than in the past. There is a great deal more opportunity to take advantage of in the highly skilled workforce of the 21st Century to both multi-task, and assign multiple responsibilities. For example, the project leader may also be the main source of strategic planning. The logistics coordinator may also serve as the marketing and public relations specialist. The director of evaluation and assessment may also serve as the fiscal authority. Of course it all depends on any given team of professionals. Clearly what is suggested here is that leaders of today should aspire to hire people in part for their multi-faceted abilities. The idea being to not allow talent in any given individual team member to lie dormant. Proficiency in a second language or in multiple areas of expertise is increasingly common. Experienced project directors in today’s work environments often have high levels of expertise in logistical and budget planning, projection, and analysis.
The “new” team may consist of as few as three or four individuals, but have the capability of serving six, seven, or eight distinct specialty areas. This use of personnel could certainly be seen as approaching exploitation; however it is the role of the leader to manage the work levels of their team and build a team of nearly equitable work responsibilities, where individuals may utilize the whole of their talents and skills. This approach can be significantly energizing to both the individual team members as well as the team as a whole.
Leading Teams to Change
An oft repeated refrain is “change is the only constant.” While that concept may cause discomfort and imbalance for some it is absolutely necessary to fully embrace the reality of change as being a constant in the world. This is where a leader’s role is crucially significant. If a leader is anxious or troubled by the idea of change, those around him or her are likely to adopt that same perspective. What changes? Everything! The social landscape, the work environment, the needs of an organization’s constituency, the economy, and team members themselves are changing day by day.
The key to success in rapidly changing environments is to engage in the change milieu with verve and anticipation of positive results. A leader would be wise to start team meetings with the question, “What has changed since we last met?” Undoubtedly that question will result in numerous responses, most of which will be related to the specific work tasks and environment of the team. That is a good start, but then a good leader should challenge their team to examine their “universe” more expansively. Questions such as: “What factors have changed about our constituency, audience, or client?,” “What resources have become available to us that weren’t available yesterday?,” “Has the mission or objective of our project shifted, however slightly?,” "What opportunities or threats have surfaced recently?," “Have our budgetary needs changed?,” “Who are some of the new players related to our project that we should be engaging?” and innumerable other questions related to exploring the change factor.
Addressing those change factors with your team is crucial to not only their comfort level around change but to the ultimate success of your team’s work. Facing change head-on will allow your team to engage their creative juices, plan approaches to address the change, and feel energized by the activity that is required to look at the change factors and be able to say, “We’re right there with you – maybe even a step ahead of you!” There is no place for lethargy in the organizations of today’s world. It is incumbent upon the leader to lead the way in addressing the constant of change, and to make it an exciting, vigorous, energizing endeavor. Looking back rarely does much good. The leaders of organizations operating in today’s extremely challenging environments must be change agents, and must coach their teams to be stimulated by change such that they raise their game to be excited by change and stimulated to higher levels of performance.
Provide Opportunities for Staff and Team Development
The act of learning never ever stops. Every waking moment holds the opportunity for growth and development in a myriad of ways. So, if learning is a given, the leader’s challenge is to focus and direct that learning for their team members. It is absolutely necessary to make professional development an important element of the work experience for every member of a team. Remember that I’ve written previously about the importance of each and every team member, whatever their relative status. The administrative assistant is as important to the team as the leader, and all members in-between. This very fact is why I chafe at the descriptors for team members too often used in the work environment: that of “junior staff” as opposed to “senior staff.” While it is true that there are varying levels of responsibility, decision making accountability, and authority, it is a much healthier work environment when every team member is valued and treated with respect. One way to value and respect team members is to allow them abundant opportunities for professional growth.
Engaging one’s staff in professional growth opportunities need not be expensively burdensome. While the occasional seminar, conference, or convention may serve a very useful purpose in the professional development of staff members, there are a number of other ways that training and professional growth opportunities may occur.
The first step is to individualize a team member’s need for specific training or professional growth opportunities. Too often, an entire team is required to sit through a “training” that isn’t specific enough to each individual’s needs or situation. It is true that some of these group trainings should be required for all, such as some related to the human resources arena. But beyond that growth opportunities should be individualized. How does that happen? First, it is important to have regularly scheduled meetings with each team member. In those “one-on-one” meetings a great deal can be discussed, and discovered, about an individual’s strengths, weaknesses, needs, and desires for professional growth. The job of the leader is to listen, then guide appropriately. In my experience, staff members know what they need to move forward and excel in their jobs. More infrequently they may need to be guided to that learning experience if they don’t recognize a deficit in themselves. But, again, if a leader or director/manager of a particular work group engages in conversations with individual team members frequently enough (I suggest once a week as a norm) the professional growth interests and needs will become apparent.
Once a leader has identified specific areas of need, action is required. There are a number of low cost ways that professional development action may be met. It may be as simple as suggesting an article, book, or web site to be read and explored; or a pairing of one staff member with another for the purpose of transferring skills and expertise; or engaging in coaching directly as a leader to a team member. Additionally, a short period of job exchange can invigorate and bring the opportunity for growth and a broader understanding of the organization’s various elements of work. Think about that almost limitless resource pool discussed earlier, and engage consultants, vendors, or content experts in an intern type situation, where your staff member spends a few hours or up to a day a week shadowing and working alongside a person who may provide the professional growth needed for a given staff member. Thinking expansively about professional development is wise, and the rewards are significant.
The leader’s job isn’t over – ever. Follow-up to training or professional development opportunities is a must. The weekly one-on-one meetings allow for ample opportunity to gauge the impact of training on individual staff members. Perhaps an adjustment will be required, or additional training will be an obvious need. But, in all cases where an effort has been made on the part of a team member to grow professionally, praise is not only warranted but an absolute must on the part of the leader. The idea, of course, is to reinforce the concept of growth and adaptability. When professional development is engaged in with a collaborative and supportive manner, individuals will thrive and become even greater assets to your organization and its ultimate success.
Serve as a Hands-on Team Champion
There is perhaps no greater act of selfless leadership than to be a hands-on champion for your team. The rewards of such action are almost rich beyond measure. Building trust, loyalty, willingness to go above and beyond basic requirements, and pride in the work of an organization is the job of a leader who is an engaged team champion. This is very different from days past when a remote leader could dole out tasks from a “head office” somewhere on an upper floor, today’s leader must be seen and must engage with their teams. An organization’s success is all about a spirit of “one for all and all for one” as trite as that may sound.
The role of team champion starts with simple everyday communications. Making an effort, no matter how busy one’s schedule to engage at least briefly each staff member (or work group if the organization is very large) is so vitally important. Remoteness doesn’t work, and any leader who sequesters him or herself in their office for days on end has no idea what kind of “talk” is going on among the staff. Frequently it will be of the “where’s the boss?” variety, which often leads to conversations that are decidedly negative in tone. So, engage! If the size of the organization only allows a group e-mail greeting each morning, that would be better than nothing, and would serve to let your team know that you are thinking of them and supporting their efforts.
Ratcheting up the team champion concept to the next level is a sign of a wise leader. What does the next level require? It is as simple and as complicated as diving into the work alongside your team, rolling up your sleeves (literally if needed) and supporting their work efforts. I think we’ve all been employees of leaders who bark orders and stand back somewhere while their “worker bees” hustle and bustle to get the work done. I suppose that is effective to a point; but it is leadership by coercion and fear. It is infinitely more effective to gather the team, explain a task, and speak in the collective of “we.” Then, demonstrate your support, if even for a short period of time due to other pressing obligations, by digging in with your team to accomplish a given task.
A wonderful example comes to mind here – and while I don’t wish to be political, it is the example set by President Barack Obama when he joins his wife and hundreds of military personnel in stuffing backpacks for children of the military serving overseas. Or, First Lady Michelle Obama, digging a garden plot on the White House lawn with several dozen school children. Neither one of them filled just one or two backpacks, or shoveled just the first clump of earth – they stayed and engaged for as long as they possibly could, demonstrating their interest and commitment to the success of the endeavors. Now, if the president and first lady can take the time to engage themselves in such a manner, surely the rest of us who serve as leaders can too.
One more very important point related to being a team champion must be mentioned. That is, giving credit where credit is due at every opportunity. I’ve written in previous segments about the fact that accolades accrue to a leader naturally, for everyone recognizes that it takes a good leader to create success. But, team members aren’t always accorded that same recognition. It is so very important to always recognize your team members publicly for the work they do and the accomplishments of their efforts. Avoid taking credit for the work of your team, rather pass it on to them – it is a simple act of generosity of spirit that will invigorate your team, allow them to enjoy the “fruits” of their labor, and will in turn pay significant dividends to the organization and its leader as well. I don’t believe a leader can say “thank you” too many times, as long as it is sincere and heartfelt. That is one of the essences of what I call “smart/heart Leadership.”
Saturday, June 27, 2009
Sunday, June 21, 2009
Emergence of a New Team Template, Part I
By Richard Russey
First, let’s be clear about what a “team” is in this post industrial, knowledge management-based public and private sector environment. A team is a collection of individuals cooperatively functioning around a specific purpose or task at a specific point in time. A team can no longer be considered an enduring, long-term tight-knit exclusive group. The early years of the 21st Century aren’t conducive to a climate of exclusivity in either the public or private sector. Our business landscapes are changing far too rapidly to expect that any given team is just the exactly right prescription for any given initiative or challenge. Rather, in order to survive and thrive in these challenging times, teams must be considered by leaders as fluid, ever evolving, reshaping, reforming, and constantly becoming something new and different in order to brave any particular business environment with pin-point specificity and clarity.
There are a number of archetypes for “team” that exist that may have been perfectly suited to addressing a given initiative, program, or challenge at a specific time in the past (and by that I mean yesterday and any time prior to yesterday). The problem with those teams, created around a standard exemplar or model, is that within a very short time they become concretized and rigid. That happens precisely because they were doing their job as a team. The problem is with leaders who then believe their job is finished after they’ve created a team and set them loose to fulfill the goals related to a project. That is all well and good up to the point when that particular project is finished. But, then upon accomplishment of a specific goal, project, or initiative the error many leaders make is to leave that very same team in place to address different goals, projects, or initiatives that do not have the same characteristics, needs, and outcome goals of initial project around which the team was originally created.
So, there’s the rub. Some team members will be able to adapt to a new set of goals or a new project. Some other team members will have the needed experience, knowledge and/or skills to apply to a new project. But, still others may not be appropriate to staff Project “B” even if they were a perfect fit for Project “A”. Specifically, the rub is that many leaders leave the same team in place, without change, to tackle a wide variety of projects or initiatives over the course of months or years that may seem similar on the surface but might, in fact, have important broad or even nuanced differences.
Why does this happen? The most obvious answer is that the status quo is an extremely powerful force, encouraging that which is established and institutionalized and resisting change. Living organisms (and a team can be described as such) fight mightily for survival – resisting any threats to their existence. There is also the comfort factor. It cannot be ignored. For, it is simply a great deal easier to leave an established team in place that has taken a great deal of time and energy to create. But, leaving a team in place because it has become institutionalized and because it is a comfortable group of folks to work with is, rather bluntly, lazy leadership.
The charge for the leader of today and tomorrow is to carefully analyze their teams, assess their skill sets, experience levels, and knowledge base. This analytical approach should be undertaken against a backdrop of a specific current and anticipated new project in mind. What are the specific staffing needs that will lead to a successful outcome of a given Project “C”, or “D”, or “E”, or “F”? The likelihood is that staffing needs for new projects will need to be tweaked even if only slightly. But the “tweak” factor is critical and must be considered for any new enterprise. It is in the tweaks that success may be supported and successful outcomes may be realized, or alternatively time and resources and people skills may essentially be misspent.
The Prescription for a New Team Template
So what does a leader do? Hire and fire new staff each time a new project lurks on the horizon? Of course that is not the answer because the human resource activity (hiring, training) of any organization is one of its most expensive, time consuming, and demanding elements that a leader has the responsibility to execute. However, the staff collective should be seen as having been hired because of their skills, knowledge, and experience that can be applied where appropriate and best suited. Additionally, it is short-sighted to consider full-time or part-time staff as the only resources available to an organization’s talent pool. These difficult economic times, but also new technologies, have led to a huge pool of talent that exists outside of your identified organizational staff. These outside resources include technological applications, consultants, vendors, and even volunteers that comprise a ready pool of unique and specialized abilities that may flow into and out of an organization based on specific need.
Herewith are some of the most essential factors of positive leadership considerations around the issue of establishing work teams:
Hire Smartly
It is the leader’s responsibility to hire people into the organization and onto the team that are smarter the leader him/herself. Hiring a group of people who don’t know as much as you do about your enterprise just doesn’t make sense in the highly competitive environments of today and tomorrow. A leader should be confident in his or her abilities to lead (see previous postings), and from that place of confidence hire onto the team those individuals who represent the best and the brightest, including skills and experience in specific areas that trump the leader by a mile. These challenging times (and they will remain challenging for as far as any of us can see into the future) demand ego-less leadership, with each new hire representing the very best and highest functioning employee that can reasonably be found.
Hire Broadly
In addition to hiring smartly, a good leader will hire broadly. That is, to approach team composition by embracing an expansive and far-reaching perspective that allows the most open and all-encompassing search for team members that will lend the appropriate skills, knowledge, experience, attitude, energy, wisdom, and distinction to the specific goals any specific team will be charged with accomplishing. It is with this approach and mind-set that “yes men/women” as potential team members are to be regarded warily. Certainly hiring team members that are excellent collaborators, willing participants in something greater than themselves (read: ego-less), and are energetic cheerleaders for the team’s greater mission is important. However, and this is a big “however,” it is a disservice to the organization any leader serves to hire narrowly, based on factors that are the antithesis of the qualities listed above. Having good soldiers on the team is a worthwhile goal; but developing a team of soldiers acting without independent thinking, serving only to please, afraid to ask tough questions of their fellow team members and their leader, and wishing for the security of anonymity is a danger to the potential for success of any given project, and to the very existence of the organization as well.
So the thing to do is to hire with the broadest sense of what is required to achieve success around a mission, goal, initiative, project, or task. While specific abilities and skills are contributors to potential success, so too are those less tangible factors such as an individual’s depth of thinking, ability to not be limited by traditional constraints, the courage to speak up even if their voice seems to go against the grain, and those with skills and experiences that may not appear to be directly relevant but which may add nuance and resonance to a team.
Lead with Precision
Far too often leaders present themselves to their teams with vagueness, lack of specificity, ego-centered personalities, fear of failure, and carelessness. The result of such leadership is often a state of confusion within the team, disagreements around the end goal, competition that is destructive rather than energizing, and ultimately inadequate goal fulfillment.
What is required of leaders always, but certainly in these very challenging times is precision. Essentially, that translates to leadership characterized by caring, truthfulness, meticulousness, diligence, and thoroughness. Once again, it is the difference between a highly engaged, visionary, positive, smart leader and those who can only be described as lazy leaders.
The more precise the leadership of a “person in charge,” the greater are the team’s chances for meeting stated goals within an established timeline, budget, and other available resources. Simply put, those who lead with great care are leader whose teams are supported best. Leading with precision, more frequently than not, results in missions accomplished with success and distinction.
In Part II look for the other essential components of the new team template – one that is appropriate to the challenging times in which we lead our organizations and work with our teams. The principles to be covered in this Part II include: assigning teams flexibly; expanding the resource pool (that is, expanding the idea of “team”); the very deliberate act of composing a team of people and resources; the art of leading teams towards change; providing ample opportunities for staff and team development; and the critical role of the leader as a hands-on team champion.
First, let’s be clear about what a “team” is in this post industrial, knowledge management-based public and private sector environment. A team is a collection of individuals cooperatively functioning around a specific purpose or task at a specific point in time. A team can no longer be considered an enduring, long-term tight-knit exclusive group. The early years of the 21st Century aren’t conducive to a climate of exclusivity in either the public or private sector. Our business landscapes are changing far too rapidly to expect that any given team is just the exactly right prescription for any given initiative or challenge. Rather, in order to survive and thrive in these challenging times, teams must be considered by leaders as fluid, ever evolving, reshaping, reforming, and constantly becoming something new and different in order to brave any particular business environment with pin-point specificity and clarity.
There are a number of archetypes for “team” that exist that may have been perfectly suited to addressing a given initiative, program, or challenge at a specific time in the past (and by that I mean yesterday and any time prior to yesterday). The problem with those teams, created around a standard exemplar or model, is that within a very short time they become concretized and rigid. That happens precisely because they were doing their job as a team. The problem is with leaders who then believe their job is finished after they’ve created a team and set them loose to fulfill the goals related to a project. That is all well and good up to the point when that particular project is finished. But, then upon accomplishment of a specific goal, project, or initiative the error many leaders make is to leave that very same team in place to address different goals, projects, or initiatives that do not have the same characteristics, needs, and outcome goals of initial project around which the team was originally created.
So, there’s the rub. Some team members will be able to adapt to a new set of goals or a new project. Some other team members will have the needed experience, knowledge and/or skills to apply to a new project. But, still others may not be appropriate to staff Project “B” even if they were a perfect fit for Project “A”. Specifically, the rub is that many leaders leave the same team in place, without change, to tackle a wide variety of projects or initiatives over the course of months or years that may seem similar on the surface but might, in fact, have important broad or even nuanced differences.
Why does this happen? The most obvious answer is that the status quo is an extremely powerful force, encouraging that which is established and institutionalized and resisting change. Living organisms (and a team can be described as such) fight mightily for survival – resisting any threats to their existence. There is also the comfort factor. It cannot be ignored. For, it is simply a great deal easier to leave an established team in place that has taken a great deal of time and energy to create. But, leaving a team in place because it has become institutionalized and because it is a comfortable group of folks to work with is, rather bluntly, lazy leadership.
The charge for the leader of today and tomorrow is to carefully analyze their teams, assess their skill sets, experience levels, and knowledge base. This analytical approach should be undertaken against a backdrop of a specific current and anticipated new project in mind. What are the specific staffing needs that will lead to a successful outcome of a given Project “C”, or “D”, or “E”, or “F”? The likelihood is that staffing needs for new projects will need to be tweaked even if only slightly. But the “tweak” factor is critical and must be considered for any new enterprise. It is in the tweaks that success may be supported and successful outcomes may be realized, or alternatively time and resources and people skills may essentially be misspent.
The Prescription for a New Team Template
So what does a leader do? Hire and fire new staff each time a new project lurks on the horizon? Of course that is not the answer because the human resource activity (hiring, training) of any organization is one of its most expensive, time consuming, and demanding elements that a leader has the responsibility to execute. However, the staff collective should be seen as having been hired because of their skills, knowledge, and experience that can be applied where appropriate and best suited. Additionally, it is short-sighted to consider full-time or part-time staff as the only resources available to an organization’s talent pool. These difficult economic times, but also new technologies, have led to a huge pool of talent that exists outside of your identified organizational staff. These outside resources include technological applications, consultants, vendors, and even volunteers that comprise a ready pool of unique and specialized abilities that may flow into and out of an organization based on specific need.
Herewith are some of the most essential factors of positive leadership considerations around the issue of establishing work teams:
Hire Smartly
It is the leader’s responsibility to hire people into the organization and onto the team that are smarter the leader him/herself. Hiring a group of people who don’t know as much as you do about your enterprise just doesn’t make sense in the highly competitive environments of today and tomorrow. A leader should be confident in his or her abilities to lead (see previous postings), and from that place of confidence hire onto the team those individuals who represent the best and the brightest, including skills and experience in specific areas that trump the leader by a mile. These challenging times (and they will remain challenging for as far as any of us can see into the future) demand ego-less leadership, with each new hire representing the very best and highest functioning employee that can reasonably be found.
Hire Broadly
In addition to hiring smartly, a good leader will hire broadly. That is, to approach team composition by embracing an expansive and far-reaching perspective that allows the most open and all-encompassing search for team members that will lend the appropriate skills, knowledge, experience, attitude, energy, wisdom, and distinction to the specific goals any specific team will be charged with accomplishing. It is with this approach and mind-set that “yes men/women” as potential team members are to be regarded warily. Certainly hiring team members that are excellent collaborators, willing participants in something greater than themselves (read: ego-less), and are energetic cheerleaders for the team’s greater mission is important. However, and this is a big “however,” it is a disservice to the organization any leader serves to hire narrowly, based on factors that are the antithesis of the qualities listed above. Having good soldiers on the team is a worthwhile goal; but developing a team of soldiers acting without independent thinking, serving only to please, afraid to ask tough questions of their fellow team members and their leader, and wishing for the security of anonymity is a danger to the potential for success of any given project, and to the very existence of the organization as well.
So the thing to do is to hire with the broadest sense of what is required to achieve success around a mission, goal, initiative, project, or task. While specific abilities and skills are contributors to potential success, so too are those less tangible factors such as an individual’s depth of thinking, ability to not be limited by traditional constraints, the courage to speak up even if their voice seems to go against the grain, and those with skills and experiences that may not appear to be directly relevant but which may add nuance and resonance to a team.
Lead with Precision
Far too often leaders present themselves to their teams with vagueness, lack of specificity, ego-centered personalities, fear of failure, and carelessness. The result of such leadership is often a state of confusion within the team, disagreements around the end goal, competition that is destructive rather than energizing, and ultimately inadequate goal fulfillment.
What is required of leaders always, but certainly in these very challenging times is precision. Essentially, that translates to leadership characterized by caring, truthfulness, meticulousness, diligence, and thoroughness. Once again, it is the difference between a highly engaged, visionary, positive, smart leader and those who can only be described as lazy leaders.
The more precise the leadership of a “person in charge,” the greater are the team’s chances for meeting stated goals within an established timeline, budget, and other available resources. Simply put, those who lead with great care are leader whose teams are supported best. Leading with precision, more frequently than not, results in missions accomplished with success and distinction.
In Part II look for the other essential components of the new team template – one that is appropriate to the challenging times in which we lead our organizations and work with our teams. The principles to be covered in this Part II include: assigning teams flexibly; expanding the resource pool (that is, expanding the idea of “team”); the very deliberate act of composing a team of people and resources; the art of leading teams towards change; providing ample opportunities for staff and team development; and the critical role of the leader as a hands-on team champion.
Monday, May 18, 2009
Living Artfully, Prospering Professionally
By Richard Russey
The thing about art is that it is inextricably linked to life in all its forms, variations, and manifestations. That makes the arts in all its forms (visual, dance, music, theater, media, including endless combinations and adaptations) a perfect reflection of life.
Writer John Cheever once said that “art is the triumph over chaos.” If that is true, the statement implies that there is an organization, an arrangement, or a configuration that can be applied to life that assists us in sorting out the chaos.
Those learned in experiencing art have long used a methodology for making sense out of art, thus life. It consists of a step by step approach that leads along a gradual path of gathering essential information, scrutinizing and considering that information, construing meaning from the analysis, and finally forming an opinion or deriving a conclusion from the process.
Gathering Essential Information
One can listen to a piece of music by Johann Sebastian Bach or John Lennon, experience a theatrical performance written by William Inge or Wendy Wasserstein, revel in a dance choreographed by Twyla Tharp or Alberto Alonso, or study a painting by Henri Matisse or Julian Schnabel, and the approach to experiencing the “art” is essentially the same. By attuning to the elements utilized in an art form (line and color, rhythm and pattern, words and point of view, tone and tempo) the essential components of artistic construction become clear.
Scrutinizing and Analyzing
Emerging from the wondrous blending of the basic artistic elements, the impact of one element on another begins to take on importance and serves to push the essential content of the work of art forward. It is this essential step that serves as the basis for construing meaning about the work of art be it a theatrical production, a dance performance, a musical composition, or a two-dimensional painting. One can look closely at the essentials that serve to comprise the art form, examining and exploring the “dance” of artistic elements such as line, color, form, texture, and rhythm. Meaning surfaces through the analysis of the artistic elements.
Construing Meaning
The miraculous result is that the meaning may be universally understood, or very personal to an individual. The significance and the consequence of one’s interpretation of the experience of art is as critical as it is to the interpretation of the experience of life writ large. Construing meaning doesn’t imply agreement or disagreement with the content of the artistic message – rather, solely that meaning has emerged and is apparent to viewer and/or listener.
Deriving Conclusions
Finally, one can derive conclusions related to the content of the message, one can form judgment. At this point the judgment is fairly derived, where it would have been premature to jump to judgment upon the initial gathering of visual and auditory information.
So What?
So, what does the experiencing of art have to do with prospering professionally? Is there an art-life connection that lives outside of the direct experience of an art form? The answer is as simple and as complicated as applying the same step by step approach to one’s everyday moments and professional life that can be applied to experiencing art in any one or all of its many forms. That is, to:
· carefully and expansively gather essential information
· scrutinize and consider that information through analysis
· construe meaning (interpretation) from the analysis
· form an opinion and/or derive a conclusion
Think about, and most importantly, practice this process. The one very important thing this does is to prolong the urge to form an opinion (or, judgment) until AFTER the necessary steps of preparation have been accomplished. The extraordinary amount of strife and discord in the world and workplace makes it clear that there is a huge tendency to jump to judgment rather than to engage in the carefully constructed practice of gathering and processing information prior to making judgments.
The next time you are enjoying a symphony, beholding a dance performance, sitting in rapt attention as a member of the audience at the theater, reading a particularly good novel, or standing in awe transfixed by a painting’s bold and beautiful message, make an attempt at s-l-o-w-i-n-g down the process of absorbing, analyzing, and interpreting the input received by your eyes, ears, heart, and mind. Then, consider how this same process can be applied to the experience of hearing a new idea in a business setting, meeting a new colleague (or better yet, a competitor), or handling a particularly challenging situation.
So “triumph over the chaos of life,” specifically your professional life -- you can indeed live artfully, and prosper professionally!
The thing about art is that it is inextricably linked to life in all its forms, variations, and manifestations. That makes the arts in all its forms (visual, dance, music, theater, media, including endless combinations and adaptations) a perfect reflection of life.
Writer John Cheever once said that “art is the triumph over chaos.” If that is true, the statement implies that there is an organization, an arrangement, or a configuration that can be applied to life that assists us in sorting out the chaos.
Those learned in experiencing art have long used a methodology for making sense out of art, thus life. It consists of a step by step approach that leads along a gradual path of gathering essential information, scrutinizing and considering that information, construing meaning from the analysis, and finally forming an opinion or deriving a conclusion from the process.
Gathering Essential Information
One can listen to a piece of music by Johann Sebastian Bach or John Lennon, experience a theatrical performance written by William Inge or Wendy Wasserstein, revel in a dance choreographed by Twyla Tharp or Alberto Alonso, or study a painting by Henri Matisse or Julian Schnabel, and the approach to experiencing the “art” is essentially the same. By attuning to the elements utilized in an art form (line and color, rhythm and pattern, words and point of view, tone and tempo) the essential components of artistic construction become clear.
Scrutinizing and Analyzing
Emerging from the wondrous blending of the basic artistic elements, the impact of one element on another begins to take on importance and serves to push the essential content of the work of art forward. It is this essential step that serves as the basis for construing meaning about the work of art be it a theatrical production, a dance performance, a musical composition, or a two-dimensional painting. One can look closely at the essentials that serve to comprise the art form, examining and exploring the “dance” of artistic elements such as line, color, form, texture, and rhythm. Meaning surfaces through the analysis of the artistic elements.
Construing Meaning
The miraculous result is that the meaning may be universally understood, or very personal to an individual. The significance and the consequence of one’s interpretation of the experience of art is as critical as it is to the interpretation of the experience of life writ large. Construing meaning doesn’t imply agreement or disagreement with the content of the artistic message – rather, solely that meaning has emerged and is apparent to viewer and/or listener.
Deriving Conclusions
Finally, one can derive conclusions related to the content of the message, one can form judgment. At this point the judgment is fairly derived, where it would have been premature to jump to judgment upon the initial gathering of visual and auditory information.
So What?
So, what does the experiencing of art have to do with prospering professionally? Is there an art-life connection that lives outside of the direct experience of an art form? The answer is as simple and as complicated as applying the same step by step approach to one’s everyday moments and professional life that can be applied to experiencing art in any one or all of its many forms. That is, to:
· carefully and expansively gather essential information
· scrutinize and consider that information through analysis
· construe meaning (interpretation) from the analysis
· form an opinion and/or derive a conclusion
Think about, and most importantly, practice this process. The one very important thing this does is to prolong the urge to form an opinion (or, judgment) until AFTER the necessary steps of preparation have been accomplished. The extraordinary amount of strife and discord in the world and workplace makes it clear that there is a huge tendency to jump to judgment rather than to engage in the carefully constructed practice of gathering and processing information prior to making judgments.
The next time you are enjoying a symphony, beholding a dance performance, sitting in rapt attention as a member of the audience at the theater, reading a particularly good novel, or standing in awe transfixed by a painting’s bold and beautiful message, make an attempt at s-l-o-w-i-n-g down the process of absorbing, analyzing, and interpreting the input received by your eyes, ears, heart, and mind. Then, consider how this same process can be applied to the experience of hearing a new idea in a business setting, meeting a new colleague (or better yet, a competitor), or handling a particularly challenging situation.
So “triumph over the chaos of life,” specifically your professional life -- you can indeed live artfully, and prosper professionally!
Monday, May 11, 2009
On A Clear Day: Creating Visions and Missions of Clarity
By Richard Russey
Volumes have been written about the importance of vision and mission statements, and related strategic plans with specific objectives outlining the way forward for any organization. So, what is there to add? Well, my personal perspective of course … having worked for and with a wide variety of public and private sector organizations over the course of thirty years. What I have to add is a listing of things that are wise to do, and things to avoid when it comes to developing vision and mission statements, as well as their corresponding objectives.
As many who follow my blog will expect, I will first and foremost urge a collaborative, inclusive approach to developing and/or reviewing and renewing an organization’s vision and mission statements. To use a rather well worn phrase, it indeed “takes a village” to accomplish the work you do, so it makes good sense to include that village in the development of the vision and mission … and critically important to the development of the objectives, tasks, or activities (different strokes for different types of organizations).
But, how is this accomplished without becoming unwieldy, hugely time consuming, and frustrating? There are some guidelines that I’ve learned as I’ve experienced the good, the bad, and the ugly of processes around writing vision and mission statements, then developing a precise set of objectives to accomplish them.
I’ll present my thoughts in the positive “do this” type framework, but will include the hazards that accompany a particular suggestion if you decide to take another track. This will become clear as you read through the suggestions that follow.
Inclusivity Rules!
Everyone, and I mean everyone, employed or having a stake in an organization should be included, at some point, in the development and/or review of the drafting of vision and mission statements, as well as the important listing of objectives related to getting the work of the organization (as related to the vision and mission) accomplished.
There are some leaders who see the development of the vision and the mission as the responsibility of the leaders of the organization, the so-called “senior staff” and perhaps the board. My take on that approach is that one immediately sets up (intentionally or not) an “us” versus “them” mindset that will only serve to diminish the effectiveness of the organization over time. Is it more difficult to include everyone in the process? Absolutely, yes, the task becomes more difficult. But, it is worth the extra effort to be inclusive? Again, the answer is absolutely yes! One would hope that the very idea of an organization’s vision and mission is not only to communicate to the audience, constituency, or the public at large about the organization’s raison d’etre, but to involve and motivate the good people who are in your employ, or are volunteers, or even members of your constituency. To develop a vision and mission in a vacuum is a sure path to trouble ahead. Trust me on this one: I’ve seen too many organizations struggle to keep their staff (their teams) motivated and engaged, all the while keeping the sum and substance of the organization’s purpose for being held tightly to the chests of only the most senior of staff members, and perhaps a few members of the board. I’m certain there will be many CEO’s, executive directors, and other leaders who will scoff at this idea of broad inclusiveness. I know, because I’ve seen it first hand. But, be warned, holding the deck with exclusivity may not bring your organization to its knees, but it will certainly manifest in any number of problems down the road.
Vision with 20/20 Preciseness
One of the mistakes frequently made when an organization sets about to write a vision statement is that by using the very principle I advocate above, inclusiveness, the whole kitchen sink gets dumped into the vision without the necessary trimming and cutting and word smith work that creates an appropriate vision statement – born of inclusiveness, but articulating the collective with precision.
Some of the very best vision statements are no longer than a single sentence. It really is the short answer of, “What are we here to do, and what do what the future to look like?” All the details of who, what, how, and why will follow in the mission, and related objectives, tasks, and activities. But, the vision should remain crystal clear, precise, and memorable. It is the oft-used “elevator ride” articulation of a vision that works best. That is, can you describe your organization’s vision in about 10 seconds – about the amount of time it would take to ride an elevator from one floor of a building to the next?
So, you see, a vision statement is limited to the most precise articulation of what an organization seeks to be in the world – often including a sense of what the future looks like vis-à-vis the corporate (or nonprofit) impact on the world.
The Mission, Map or Trap? Keeping the Collective “Eye” on the Prize
There may be some occasions where one could argue for developing or utilizing a vision born of a few individuals or even a single person (usually referred to as a “founder”) of an organization. I concede that there are some instances around which a vision, inspired by an event or circumstance in one’s life is best articulated by a single person or small group of people. However, passing the resulting vision statement by a cracker-jack editor is definitely a good idea.
But, the development of a mission statement that is intended to fill out the details of just how the vision will be made manifest in the world does indeed beg for a wider circle of participation. How can this be accomplished without chaos ensuing? There are a number of ways and means and no one size fits all. A facilitated meeting of all staff members, board members, and representatives of various stake holder groups can work well. Or, a series of smaller focus groups that are charged with breathing life into the vision can be effective, particularly where very large numbers of staff are concerned. But what is clear is that those individuals who will be charged with delivering on the intent of the vision and those stakeholder groups are rich sources of adding flesh to the bones of the razor clear vision. This collective, by whatever means the input is gathered, can help enormously in “keeping the eye on the prize” of the original vision. It is all too easy for the mission statement to grow exponentially as input is gathered from a broad group of interested parties or individuals. So …
Brevity is Best
Keeping the mission statement, along with the accompanying written strategies, objectives, or activities concise is critical as well. We’ve probably all seen mission statements that go on for pages and pages of text. But, I contend that no matter how complex and multi-layered the vision and mission of an organization the description of that work should be able to be boiled down to perhaps several paragraphs of very concise and precise language. An old adage definitely applies here: less is more. Embrace that concept, however difficult it may be to switch one’s thinking from the “kitchen sink” approach to writing a mission statement to the difficult but ultimately rewarding work of paring down the explanation of the mission to its most salient and pertinent points.
Review, Renew, Reward
Once a draft of the vision, mission, and objectives or task activities is completed be brave enough to let it be reviewed. That means sending it back through all the individuals that were involved in its development. Gather feedback, utilize a good editor, and look for ways to add nuance and specificity by the intentional selection of particular words and phrases and discarding other less precise language. Approach this process with an ego-less mind and heart; the result will be better for your bravery, and will be absent the limiting sense of singular ownership.
Plan for a regular review (at least annually) of the vision and mission in order to make sure it remains relevant to the rapidly changing environment in which we all do our work. Certainly in a year’s time there will have been significant changes in an organization’s audience or beneficiaries, in technology, in the political landscape, in funding opportunities (or lack thereof), and in opportunities and threats to the organization and its vision. Remember the truth of the admonishment: change is the only constant.
Be open to renewing your organization’s vision and mission to align with current realities. IF the vision was conceived and written with great care … it may live on without need for significant change for many years. However, it is likely that the particulars of the mission and the objectives required to “get the work done” will require some re-tooling regularly over time.
Finally, reward everyone involved for their efforts and their contributions to the vision and mission of your organization. I refer here to ALL staff, board members, the constituency or audience served, vendors, allied organizations, and others. If they are acknowledged and rewarded in some way that is relevant to your organization they will be all the more motivated to jump in the trenches as each new day dawns and do their all to keep that vision alive. The reward need not be monetary, and probably shouldn’t be – as all available financial resources ought to be going to the delivery of your organization’s purpose. But, it is amazing how impactful effective leadership can be in this regard (please refer to previous posts on this blog related to leadership).
Let the Vision Live … Each Day in Every Way
Then, let the vision and mission live! See the result of your dedicated work as having life that applies each and every day and that guides the minute to minute activity of the organization. One very effective means of doing so is to make sure the vision and mission is in full view of every member of your team, posted above their desks, printed on small cards that can be carried in a wallet or purse, emblazoned on t-shirts or coffee mugs, or otherwise kept front and center. In this way, one can judge whether every action performed in the course of daily work for the organization serves the vision and mission, or is straying off base. This is a particularly meaningful way to keep the vision alive, and all energies focused on its manifestation. It is a particularly useful time management tool as well. It provides the foundation to be able to reply with a “yes” or “no” to the barrage of requests or demands on the time that will be directed to both leaders and the entire team involved in any organization. Walk the talk and each day will be a clear day.
Volumes have been written about the importance of vision and mission statements, and related strategic plans with specific objectives outlining the way forward for any organization. So, what is there to add? Well, my personal perspective of course … having worked for and with a wide variety of public and private sector organizations over the course of thirty years. What I have to add is a listing of things that are wise to do, and things to avoid when it comes to developing vision and mission statements, as well as their corresponding objectives.
As many who follow my blog will expect, I will first and foremost urge a collaborative, inclusive approach to developing and/or reviewing and renewing an organization’s vision and mission statements. To use a rather well worn phrase, it indeed “takes a village” to accomplish the work you do, so it makes good sense to include that village in the development of the vision and mission … and critically important to the development of the objectives, tasks, or activities (different strokes for different types of organizations).
But, how is this accomplished without becoming unwieldy, hugely time consuming, and frustrating? There are some guidelines that I’ve learned as I’ve experienced the good, the bad, and the ugly of processes around writing vision and mission statements, then developing a precise set of objectives to accomplish them.
I’ll present my thoughts in the positive “do this” type framework, but will include the hazards that accompany a particular suggestion if you decide to take another track. This will become clear as you read through the suggestions that follow.
Inclusivity Rules!
Everyone, and I mean everyone, employed or having a stake in an organization should be included, at some point, in the development and/or review of the drafting of vision and mission statements, as well as the important listing of objectives related to getting the work of the organization (as related to the vision and mission) accomplished.
There are some leaders who see the development of the vision and the mission as the responsibility of the leaders of the organization, the so-called “senior staff” and perhaps the board. My take on that approach is that one immediately sets up (intentionally or not) an “us” versus “them” mindset that will only serve to diminish the effectiveness of the organization over time. Is it more difficult to include everyone in the process? Absolutely, yes, the task becomes more difficult. But, it is worth the extra effort to be inclusive? Again, the answer is absolutely yes! One would hope that the very idea of an organization’s vision and mission is not only to communicate to the audience, constituency, or the public at large about the organization’s raison d’etre, but to involve and motivate the good people who are in your employ, or are volunteers, or even members of your constituency. To develop a vision and mission in a vacuum is a sure path to trouble ahead. Trust me on this one: I’ve seen too many organizations struggle to keep their staff (their teams) motivated and engaged, all the while keeping the sum and substance of the organization’s purpose for being held tightly to the chests of only the most senior of staff members, and perhaps a few members of the board. I’m certain there will be many CEO’s, executive directors, and other leaders who will scoff at this idea of broad inclusiveness. I know, because I’ve seen it first hand. But, be warned, holding the deck with exclusivity may not bring your organization to its knees, but it will certainly manifest in any number of problems down the road.
Vision with 20/20 Preciseness
One of the mistakes frequently made when an organization sets about to write a vision statement is that by using the very principle I advocate above, inclusiveness, the whole kitchen sink gets dumped into the vision without the necessary trimming and cutting and word smith work that creates an appropriate vision statement – born of inclusiveness, but articulating the collective with precision.
Some of the very best vision statements are no longer than a single sentence. It really is the short answer of, “What are we here to do, and what do what the future to look like?” All the details of who, what, how, and why will follow in the mission, and related objectives, tasks, and activities. But, the vision should remain crystal clear, precise, and memorable. It is the oft-used “elevator ride” articulation of a vision that works best. That is, can you describe your organization’s vision in about 10 seconds – about the amount of time it would take to ride an elevator from one floor of a building to the next?
So, you see, a vision statement is limited to the most precise articulation of what an organization seeks to be in the world – often including a sense of what the future looks like vis-à-vis the corporate (or nonprofit) impact on the world.
The Mission, Map or Trap? Keeping the Collective “Eye” on the Prize
There may be some occasions where one could argue for developing or utilizing a vision born of a few individuals or even a single person (usually referred to as a “founder”) of an organization. I concede that there are some instances around which a vision, inspired by an event or circumstance in one’s life is best articulated by a single person or small group of people. However, passing the resulting vision statement by a cracker-jack editor is definitely a good idea.
But, the development of a mission statement that is intended to fill out the details of just how the vision will be made manifest in the world does indeed beg for a wider circle of participation. How can this be accomplished without chaos ensuing? There are a number of ways and means and no one size fits all. A facilitated meeting of all staff members, board members, and representatives of various stake holder groups can work well. Or, a series of smaller focus groups that are charged with breathing life into the vision can be effective, particularly where very large numbers of staff are concerned. But what is clear is that those individuals who will be charged with delivering on the intent of the vision and those stakeholder groups are rich sources of adding flesh to the bones of the razor clear vision. This collective, by whatever means the input is gathered, can help enormously in “keeping the eye on the prize” of the original vision. It is all too easy for the mission statement to grow exponentially as input is gathered from a broad group of interested parties or individuals. So …
Brevity is Best
Keeping the mission statement, along with the accompanying written strategies, objectives, or activities concise is critical as well. We’ve probably all seen mission statements that go on for pages and pages of text. But, I contend that no matter how complex and multi-layered the vision and mission of an organization the description of that work should be able to be boiled down to perhaps several paragraphs of very concise and precise language. An old adage definitely applies here: less is more. Embrace that concept, however difficult it may be to switch one’s thinking from the “kitchen sink” approach to writing a mission statement to the difficult but ultimately rewarding work of paring down the explanation of the mission to its most salient and pertinent points.
Review, Renew, Reward
Once a draft of the vision, mission, and objectives or task activities is completed be brave enough to let it be reviewed. That means sending it back through all the individuals that were involved in its development. Gather feedback, utilize a good editor, and look for ways to add nuance and specificity by the intentional selection of particular words and phrases and discarding other less precise language. Approach this process with an ego-less mind and heart; the result will be better for your bravery, and will be absent the limiting sense of singular ownership.
Plan for a regular review (at least annually) of the vision and mission in order to make sure it remains relevant to the rapidly changing environment in which we all do our work. Certainly in a year’s time there will have been significant changes in an organization’s audience or beneficiaries, in technology, in the political landscape, in funding opportunities (or lack thereof), and in opportunities and threats to the organization and its vision. Remember the truth of the admonishment: change is the only constant.
Be open to renewing your organization’s vision and mission to align with current realities. IF the vision was conceived and written with great care … it may live on without need for significant change for many years. However, it is likely that the particulars of the mission and the objectives required to “get the work done” will require some re-tooling regularly over time.
Finally, reward everyone involved for their efforts and their contributions to the vision and mission of your organization. I refer here to ALL staff, board members, the constituency or audience served, vendors, allied organizations, and others. If they are acknowledged and rewarded in some way that is relevant to your organization they will be all the more motivated to jump in the trenches as each new day dawns and do their all to keep that vision alive. The reward need not be monetary, and probably shouldn’t be – as all available financial resources ought to be going to the delivery of your organization’s purpose. But, it is amazing how impactful effective leadership can be in this regard (please refer to previous posts on this blog related to leadership).
Let the Vision Live … Each Day in Every Way
Then, let the vision and mission live! See the result of your dedicated work as having life that applies each and every day and that guides the minute to minute activity of the organization. One very effective means of doing so is to make sure the vision and mission is in full view of every member of your team, posted above their desks, printed on small cards that can be carried in a wallet or purse, emblazoned on t-shirts or coffee mugs, or otherwise kept front and center. In this way, one can judge whether every action performed in the course of daily work for the organization serves the vision and mission, or is straying off base. This is a particularly meaningful way to keep the vision alive, and all energies focused on its manifestation. It is a particularly useful time management tool as well. It provides the foundation to be able to reply with a “yes” or “no” to the barrage of requests or demands on the time that will be directed to both leaders and the entire team involved in any organization. Walk the talk and each day will be a clear day.
Wednesday, May 6, 2009
What Becomes a Leader LEAST?
By Richard Russey
As readers of this blog know, I’m inclined towards the discussion of leadership in terms that are considered positive attributes of leadership. But, there is power in pointing out some of the mistakes leaders make either willfully or benignly. Over the years that I’ve been led, or that I’ve served as a leader in a variety of settings, including both the public and private sector and non-profit organizations, I’ve observed a number of ways that leaders may deal with situations – specifically related to how they lead their team – that are not productive, and in fact serve to undermine the team and destroy esprit de corps of the staff collective. At other times some of these negative traits may zero in on an individual staff member creating problems ranging from disillusionment to extreme negativity.
Perhaps a meaningful subtitle for this article would be “How NOT to be a Good Boss.” So, with that in mind, I present my list of leadership behaviors to avoid:
Catch-22 Situations
Joseph Heller brilliantly coined the phrase and examined the seemingly unending Catch-22 situations people serving in the military face. But, it is not just military leaders who subject their teams to these no-win situations of contradictory options. Leaders of all stripes may inadvertently set up Catch-22 predicaments that fence their team in with illogical rules and regulations. The way to avoid Catch-22 situations where staff members find themselves in difficult, and often embarrassing circumstances is to strive to be logically clear in communications, provide appropriate and meaningful support, and to place yourself as a leader in your team member’s shoes regularly (at least as an exercise of the mind) to examine whether you have set up impossible Catch-22 situations.
Cavalier Attitudes
It is difficult to fathom that any leader would be cavalier, yet perhaps all of us can name a few we know who would fit that description, at least part of the time. I contend that it is not an option for any leader to be inattentive to staff needs, unconcerned with the welfare of their organization’s mission and their team’s ability to help them fulfill that mission, or exhibit any degree unengaged behavior. To allow a cavalier attitude to develop within oneself as a leader is strikingly dangerous – creating havoc within the organization, or apathy, or both. There is no time to waste in our march towards fulfilling the important goals of our organizations or to allow for the wasteland that a cavalier attitude may precipitate.
Amorphous Guidance
Confusion is the rule of the day whenever there is a lack of precise and well-articulated outcomes and goals to set the stage for team activity. Whether at the start of each day, or when commencing a project, a good leader will strive to provide direction that is not vague or poorly conceived. Without the direct and specific guidance necessary for the professionals on your team to move forward and do the work they are highly capable of doing, they are left to forge their own way towards a goal that is either not articulated at all, or is so nonspecific as to be virtually absent. Many actions taken by a good leader can ameliorate confusion. A solid strategic plan (that has been developed with the input of the team) is a beginning. Regular team meetings to discuss short, mid, and long-term goals will help to keep the team on track, and will allow for an airing of questions and concerns as they arise. A feedback loop is essential too, so that a leader is not cut-off from important issues that may come up during the course of the team’s work.
Querulous Demeanor
The idea of leadership is to motivate a team to move in the same direction towards the successful accomplishment of a set of goals or mission. All too often leaders, being the human beings they are, allow a querulous demeanor to intrude on their otherwise effective leadership style. To be specific – avoid small and petty complaints about your team’s style, work habits, or personality traits. Unnecessary nit-picking will lead your team in exactly the wrong direction – away from you and your organization’s mission. Of course it is important to have standards in place for workplace behavior, dress, and allowable actions and customs. But, it is important to remember that people who work under you leadership are not robotic, and will have their own traits, quirks, and styles. To the degree that these attributes do not serve to block the flow of successful task completion and the realization of stated goals – do not let your personal preferences about the style, personality, and habits of your employees interfere with success. Remember that a team is a group of individuals, and some of the great strength of a team comes from the uniqueness brought by each participating member.
Narcissism
Being obsessed with promoting oneself as leader rather than giving ample credit to both the team as a whole and individual staff members for small and large successes may likely create a climate that engenders apathy, reticence, and lack of innovation. When a leader grabs credit for many or all the work performed by individual staff members, or the team as a whole, the result is usually a team that moves from high performance to mediocrity. Team members will gradually learn that it doesn’t “pay” to give their all, to perform at top capacity. Staff will be reticent to bring new ideas to the table for fear that their leader is all too ready to grab the credit and attention. There is a simple fix to this narcissistic leadership trait: give credit where credit is due; give credit as publicly as possible; and praise the team for successful accomplishment of goals. Previously in other blog postings I’ve stated that positive attention accrues to a good leader naturally, as the world is set up to understand that the success of a team requires a good leader. So let the credit go to the team. Not to worry, the public, your board, or other’s that you are responsible to will notice the good work being done and will credit you, as leader, ultimately for that success. But they will understand, too, that as the leader of the team you have created an atmosphere for success.
Unilateral Vacuum
It is true that from time to time a critical decision must be made quickly and in a vacuum, that is without the benefit of advice and counsel and information provided by the team. However, a leader should strive to minimize those situations where decisions must be made unilaterally. Unilateral decision making by a leader should, in my opinion, be the gross exception. One of the reasons I use the term “team” more frequently than “staff” or “employees” is that it connotes collaboration and consultation among a group of individuals who all have their eye on the same goal. Of course it may be necessary to consult with different groups around different specific content – in one instance it may be the officers of the board, in another instance it may be a specific work team, and in yet another instance it may be with the entire employee group of an organization. But, to make decisions unilaterally is risky business unless the leader considers oneself as all-knowing (and that leads back to the trait of narcissism.)
Spurious, How Curious
One of the most important traits of a leader is authenticity. A leader must be squeakily genuine in their interactions with their team as a whole and with each individual member of that team. Truthful, honest communication is one of the benchmarks of authenticity. Acknowledging one’s idiosyncratic qualities and behaviors and being open about working to keep those behaviors from working against the greater good of the organization and the team’s purpose is another path towards genuine interaction with the individual’s in your employ. As every employee of an organization of any size knows, a spurious leader can be smelled a mile away! Authenticity rules the day!
By examining some of the more negative traits of leaders, I hope to have brought attention to a few of the pitfalls of leadership that may not be conscious and intentional. It does require strong initiative and drive to be an effective leader. Lacking the ability or the will to look at one’s leadership style or traits that may not be as productive as they could be is to be on a sure path of eventual leadership failure. The good news is that leaders of ability, energy, and openness can self-correct. It only requires honest self-reflection, and the desire and willingness to amend behaviors that may be preventing you from becoming the best leader you can be!
As readers of this blog know, I’m inclined towards the discussion of leadership in terms that are considered positive attributes of leadership. But, there is power in pointing out some of the mistakes leaders make either willfully or benignly. Over the years that I’ve been led, or that I’ve served as a leader in a variety of settings, including both the public and private sector and non-profit organizations, I’ve observed a number of ways that leaders may deal with situations – specifically related to how they lead their team – that are not productive, and in fact serve to undermine the team and destroy esprit de corps of the staff collective. At other times some of these negative traits may zero in on an individual staff member creating problems ranging from disillusionment to extreme negativity.
Perhaps a meaningful subtitle for this article would be “How NOT to be a Good Boss.” So, with that in mind, I present my list of leadership behaviors to avoid:
Catch-22 Situations
Joseph Heller brilliantly coined the phrase and examined the seemingly unending Catch-22 situations people serving in the military face. But, it is not just military leaders who subject their teams to these no-win situations of contradictory options. Leaders of all stripes may inadvertently set up Catch-22 predicaments that fence their team in with illogical rules and regulations. The way to avoid Catch-22 situations where staff members find themselves in difficult, and often embarrassing circumstances is to strive to be logically clear in communications, provide appropriate and meaningful support, and to place yourself as a leader in your team member’s shoes regularly (at least as an exercise of the mind) to examine whether you have set up impossible Catch-22 situations.
Cavalier Attitudes
It is difficult to fathom that any leader would be cavalier, yet perhaps all of us can name a few we know who would fit that description, at least part of the time. I contend that it is not an option for any leader to be inattentive to staff needs, unconcerned with the welfare of their organization’s mission and their team’s ability to help them fulfill that mission, or exhibit any degree unengaged behavior. To allow a cavalier attitude to develop within oneself as a leader is strikingly dangerous – creating havoc within the organization, or apathy, or both. There is no time to waste in our march towards fulfilling the important goals of our organizations or to allow for the wasteland that a cavalier attitude may precipitate.
Amorphous Guidance
Confusion is the rule of the day whenever there is a lack of precise and well-articulated outcomes and goals to set the stage for team activity. Whether at the start of each day, or when commencing a project, a good leader will strive to provide direction that is not vague or poorly conceived. Without the direct and specific guidance necessary for the professionals on your team to move forward and do the work they are highly capable of doing, they are left to forge their own way towards a goal that is either not articulated at all, or is so nonspecific as to be virtually absent. Many actions taken by a good leader can ameliorate confusion. A solid strategic plan (that has been developed with the input of the team) is a beginning. Regular team meetings to discuss short, mid, and long-term goals will help to keep the team on track, and will allow for an airing of questions and concerns as they arise. A feedback loop is essential too, so that a leader is not cut-off from important issues that may come up during the course of the team’s work.
Querulous Demeanor
The idea of leadership is to motivate a team to move in the same direction towards the successful accomplishment of a set of goals or mission. All too often leaders, being the human beings they are, allow a querulous demeanor to intrude on their otherwise effective leadership style. To be specific – avoid small and petty complaints about your team’s style, work habits, or personality traits. Unnecessary nit-picking will lead your team in exactly the wrong direction – away from you and your organization’s mission. Of course it is important to have standards in place for workplace behavior, dress, and allowable actions and customs. But, it is important to remember that people who work under you leadership are not robotic, and will have their own traits, quirks, and styles. To the degree that these attributes do not serve to block the flow of successful task completion and the realization of stated goals – do not let your personal preferences about the style, personality, and habits of your employees interfere with success. Remember that a team is a group of individuals, and some of the great strength of a team comes from the uniqueness brought by each participating member.
Narcissism
Being obsessed with promoting oneself as leader rather than giving ample credit to both the team as a whole and individual staff members for small and large successes may likely create a climate that engenders apathy, reticence, and lack of innovation. When a leader grabs credit for many or all the work performed by individual staff members, or the team as a whole, the result is usually a team that moves from high performance to mediocrity. Team members will gradually learn that it doesn’t “pay” to give their all, to perform at top capacity. Staff will be reticent to bring new ideas to the table for fear that their leader is all too ready to grab the credit and attention. There is a simple fix to this narcissistic leadership trait: give credit where credit is due; give credit as publicly as possible; and praise the team for successful accomplishment of goals. Previously in other blog postings I’ve stated that positive attention accrues to a good leader naturally, as the world is set up to understand that the success of a team requires a good leader. So let the credit go to the team. Not to worry, the public, your board, or other’s that you are responsible to will notice the good work being done and will credit you, as leader, ultimately for that success. But they will understand, too, that as the leader of the team you have created an atmosphere for success.
Unilateral Vacuum
It is true that from time to time a critical decision must be made quickly and in a vacuum, that is without the benefit of advice and counsel and information provided by the team. However, a leader should strive to minimize those situations where decisions must be made unilaterally. Unilateral decision making by a leader should, in my opinion, be the gross exception. One of the reasons I use the term “team” more frequently than “staff” or “employees” is that it connotes collaboration and consultation among a group of individuals who all have their eye on the same goal. Of course it may be necessary to consult with different groups around different specific content – in one instance it may be the officers of the board, in another instance it may be a specific work team, and in yet another instance it may be with the entire employee group of an organization. But, to make decisions unilaterally is risky business unless the leader considers oneself as all-knowing (and that leads back to the trait of narcissism.)
Spurious, How Curious
One of the most important traits of a leader is authenticity. A leader must be squeakily genuine in their interactions with their team as a whole and with each individual member of that team. Truthful, honest communication is one of the benchmarks of authenticity. Acknowledging one’s idiosyncratic qualities and behaviors and being open about working to keep those behaviors from working against the greater good of the organization and the team’s purpose is another path towards genuine interaction with the individual’s in your employ. As every employee of an organization of any size knows, a spurious leader can be smelled a mile away! Authenticity rules the day!
By examining some of the more negative traits of leaders, I hope to have brought attention to a few of the pitfalls of leadership that may not be conscious and intentional. It does require strong initiative and drive to be an effective leader. Lacking the ability or the will to look at one’s leadership style or traits that may not be as productive as they could be is to be on a sure path of eventual leadership failure. The good news is that leaders of ability, energy, and openness can self-correct. It only requires honest self-reflection, and the desire and willingness to amend behaviors that may be preventing you from becoming the best leader you can be!
Friday, May 1, 2009
Why Good Leaders Must D.I.E.
By Richard Russey
Okay, I admit to hyping this blog post with a provocative title. But, stay with me if you will and I think you’ll see why good leaders must "D.I.E." Certainly, I am not referring to corporeal death, but to an acronym that represents qualities I believe to be essential to leaders of distinction.
The acronym “D.I.E.” stands for these significant “good leader” traits: the ability to be decisive; the wisdom to be introspective; and the grounding to be ethical. Adding these elements to the many leadership qualities I’ve previously explored in postings to this blog helps to round out the essence of what can only be described as extraordinary leadership. I’ve delved into many other qualities of leadership including these words of description that define an exemplary leader -- visionary, persuasive, intentional, likable, strategic, tactical, and focused. But, it is necessary to add the important “D.I.E.” descriptors that are the hallmark of leaders who stand out, leaders that are remembered for their positive impact, leaders who engender success through their approach and style, and leaders who are guided by intelligence and skill. All of these, I feel compelled to remind you, are learned traits. While a rare person may be born with an intuitive feel for leadership, even they must develop the skills and qualities that allow them to actualize their success in a leadership role.
Decisive
Essentially, a decisive leader can wrap their attention and thinking around an issue, and make a decision for the “greater good” of the mission of their organization even without possessing a complete set of data or information. They can do this precisely because they have honed the numerous other traits I’ve identified in my postings on leadership. Often there is limited time and/or certain market constraints imposed from the outside of a leader’s sphere of immediate influence. One reaction to these outside influences that can come without warning and with severity would be to freeze, to become transfixed by the challenge. But, one cannot be successful for very long by avoiding making decisions. The kind of leader I am discussing here works to develop a decisive nature, rapidly gathering all pertinent and available information, looking at the various perspectives of a situation, projecting scenarios of the outcomes of deciding in one way or another – then making a choice, making a decision.
There is perhaps no more powerful statement on the power of “deciding” than the famous words of Johann Wolfgang von Goethe who in the early years of the 19th Century said:
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration; I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
Consider the incredible power of those words, which are the perfect segue to the next element of leadership in the “D.I.E.” acronym.
Introspective
A leader of positive consequence has the ability to be introspective. While much of a leader’s role is about projecting outward (to a team, a board, other leaders, and their organization’s constituency or audience) that outward projection must have a foundation in the ability of a leader to be introspective, self-examining, and “interior-aware.” It is the introspective element that is the foundation for the quality of intentionality that has been previously discussed in my postings on leadership.
I know what many readers must now be thinking … “Sounds good, but where will I find the time?” There are many answers to that question, and no one size fits all. The Buddhists would say that one can practice introspection in each moment. That is the famous “Zen” approach to life, to daily activity, and to personal engagement. My point here is that one need not go off on a retreat to be introspective. A leader cannot afford to delay introspection to another time or place. Introspection should not be separated from one’s moment to moment activity. Clearly, this is a learned skill that must be practiced consistently. And, for those queasy about “religious” practice or dogma, introspection isn’t just a Zen or Buddhist concept.
Another perhaps more cerebral approach to introspection is to develop the habit of asking oneself questions … all the time, about everything. Albeit, a very difficult habit to start, as it will seem intrusive and pesky initially, those questions asked of oneself can lead to new awareness, to “ah-ha” moments, and to different levels of thinking and thus, operating. Ask yourself all the questions you might imagine the outside world is going to ask of you as a means of starting an inner dialogue. Are the answers you hear forming in your mind satisfactory to you as a leader? If not, keep asking the questions – I promise you that your “inner-knower” will not fail you, because this provides the opportunity for the sum and substance of your intellect, your experience, and yes, your spirit, to come forth and provide the wisdom you are seeking.
Finally, when a leader fully engages in decisive and introspective activity, the corollary element of ethics comes into play.
Ethical
There is an element of ethical leadership that concerns the approach of being straightforward, direct, and truthful. Clearly, the act of being introspective can nudge one in the direction of ethical leadership. While there is an understanding around the word of ethics that is based in morality, I am not focusing on that aspect of the concept of ethical leadership here. Rather, I refer to decency and fairness, and leadership based on a set of principles. Again, no one size fits all. But, no leader can achieve the level of distinction that I believe we should all aspire to without ethical considerations being part and parcel of the leadership role.
Abraham Lincoln provides my guiding light on the issue of ethics, in part because his view was so simple and clear-eyed. He once remarked: “When I do good, I feel good; when I do bad, I feel bad.”
Clear, transparent, ethical behavior on the part of a leader is like a beacon of light that shines outward illuminating all. A leader’s team certainly is impacted by the modeling of ethical behavior. An organization’s constituency or audience is drawn to the unmistakable essence of “good” surrounding the mission and endeavor where ethical leadership is ever-present.
One can argue morality as it relates to ethics, but what seems unimpeachably true to me is that leading with a set of values, principles, and beliefs imbued with conscientious application engenders leadership of consequence and of distinction.
So, take one for the team … go out there and model how a leader should D.I.E.
Okay, I admit to hyping this blog post with a provocative title. But, stay with me if you will and I think you’ll see why good leaders must "D.I.E." Certainly, I am not referring to corporeal death, but to an acronym that represents qualities I believe to be essential to leaders of distinction.
The acronym “D.I.E.” stands for these significant “good leader” traits: the ability to be decisive; the wisdom to be introspective; and the grounding to be ethical. Adding these elements to the many leadership qualities I’ve previously explored in postings to this blog helps to round out the essence of what can only be described as extraordinary leadership. I’ve delved into many other qualities of leadership including these words of description that define an exemplary leader -- visionary, persuasive, intentional, likable, strategic, tactical, and focused. But, it is necessary to add the important “D.I.E.” descriptors that are the hallmark of leaders who stand out, leaders that are remembered for their positive impact, leaders who engender success through their approach and style, and leaders who are guided by intelligence and skill. All of these, I feel compelled to remind you, are learned traits. While a rare person may be born with an intuitive feel for leadership, even they must develop the skills and qualities that allow them to actualize their success in a leadership role.
Decisive
Essentially, a decisive leader can wrap their attention and thinking around an issue, and make a decision for the “greater good” of the mission of their organization even without possessing a complete set of data or information. They can do this precisely because they have honed the numerous other traits I’ve identified in my postings on leadership. Often there is limited time and/or certain market constraints imposed from the outside of a leader’s sphere of immediate influence. One reaction to these outside influences that can come without warning and with severity would be to freeze, to become transfixed by the challenge. But, one cannot be successful for very long by avoiding making decisions. The kind of leader I am discussing here works to develop a decisive nature, rapidly gathering all pertinent and available information, looking at the various perspectives of a situation, projecting scenarios of the outcomes of deciding in one way or another – then making a choice, making a decision.
There is perhaps no more powerful statement on the power of “deciding” than the famous words of Johann Wolfgang von Goethe who in the early years of the 19th Century said:
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration; I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
Consider the incredible power of those words, which are the perfect segue to the next element of leadership in the “D.I.E.” acronym.
Introspective
A leader of positive consequence has the ability to be introspective. While much of a leader’s role is about projecting outward (to a team, a board, other leaders, and their organization’s constituency or audience) that outward projection must have a foundation in the ability of a leader to be introspective, self-examining, and “interior-aware.” It is the introspective element that is the foundation for the quality of intentionality that has been previously discussed in my postings on leadership.
I know what many readers must now be thinking … “Sounds good, but where will I find the time?” There are many answers to that question, and no one size fits all. The Buddhists would say that one can practice introspection in each moment. That is the famous “Zen” approach to life, to daily activity, and to personal engagement. My point here is that one need not go off on a retreat to be introspective. A leader cannot afford to delay introspection to another time or place. Introspection should not be separated from one’s moment to moment activity. Clearly, this is a learned skill that must be practiced consistently. And, for those queasy about “religious” practice or dogma, introspection isn’t just a Zen or Buddhist concept.
Another perhaps more cerebral approach to introspection is to develop the habit of asking oneself questions … all the time, about everything. Albeit, a very difficult habit to start, as it will seem intrusive and pesky initially, those questions asked of oneself can lead to new awareness, to “ah-ha” moments, and to different levels of thinking and thus, operating. Ask yourself all the questions you might imagine the outside world is going to ask of you as a means of starting an inner dialogue. Are the answers you hear forming in your mind satisfactory to you as a leader? If not, keep asking the questions – I promise you that your “inner-knower” will not fail you, because this provides the opportunity for the sum and substance of your intellect, your experience, and yes, your spirit, to come forth and provide the wisdom you are seeking.
Finally, when a leader fully engages in decisive and introspective activity, the corollary element of ethics comes into play.
Ethical
There is an element of ethical leadership that concerns the approach of being straightforward, direct, and truthful. Clearly, the act of being introspective can nudge one in the direction of ethical leadership. While there is an understanding around the word of ethics that is based in morality, I am not focusing on that aspect of the concept of ethical leadership here. Rather, I refer to decency and fairness, and leadership based on a set of principles. Again, no one size fits all. But, no leader can achieve the level of distinction that I believe we should all aspire to without ethical considerations being part and parcel of the leadership role.
Abraham Lincoln provides my guiding light on the issue of ethics, in part because his view was so simple and clear-eyed. He once remarked: “When I do good, I feel good; when I do bad, I feel bad.”
Clear, transparent, ethical behavior on the part of a leader is like a beacon of light that shines outward illuminating all. A leader’s team certainly is impacted by the modeling of ethical behavior. An organization’s constituency or audience is drawn to the unmistakable essence of “good” surrounding the mission and endeavor where ethical leadership is ever-present.
One can argue morality as it relates to ethics, but what seems unimpeachably true to me is that leading with a set of values, principles, and beliefs imbued with conscientious application engenders leadership of consequence and of distinction.
So, take one for the team … go out there and model how a leader should D.I.E.
Friday, April 24, 2009
The Oxygen of Partnerships and Collaborations
By Richard Russey
Partnerships and collaborations are critical relationships between and among public and private sectors entities, grant makers and grantees, the non-profit community, donors, programmatic entities, educational institutions on all levels, and clients/audience/constituency, among others. Importantly, and in the context of the ongoing examination of effective leadership featured on this blog, is the critical element of considering and acting on the belief that one’s staff or team are some of the very best partners one can have to achieve organizational success. (More on the concept of leader/staff partnership later in this article.)
First, potential partners must consider some of the key elements that will lead to the success of any short or long term collaborative partnership. They include:
Developing trust born of a common vision
Frequently the challenge blocking the way to true partnership is the issue of trust. “Can I trust those individuals and organizations I bring into close alliance?” is an oft asked question posed by leaders of every type of organization. Perhaps it seems blatantly obvious, but it is important to underscore the fact that real trust between individuals and organizations, a trust that leads to enhanced progress and success for both (or all) entities in partnership, is born of sharing a common vision. Those in alliance “for the greater good” must share a vision, even if not a specific mission. The over-arching reason for an alliance, partnership, or collaboration must be that, in essence, the sum is greater than the parts, that a greater value can be achieved than by going it alone. Each participant in a partnership must obtain value (however that is defined by each participating partner) in order for the alliance to be one that is productive and enduring.
Clearly organizations have the goal of hiring a team of individuals who are enthusiastic proponents of the established vision. For example, let’s look at one of the most famous and pithy vision statements in corporate America’s history, Ford Motor Company’s “Quality is Job #1.” Undoubtedly, to achieve success Ford had (and has) an interest in hiring team members at all levels who believe in that vision. For that vision to become actualized everyone from line factory workers to middle management, to vendors, board members, shareholders, and the highest level corporate executives, a shared belief in that “quality” vision is absolutely essential. Maybe this is an over simplification, as I am not a business analyst, but from the perspective of looking at success based on shared vision, perhaps this is one reason that the Ford Motor Company is not in the same dire straits as other American car companies during the current economic crisis.
Embracing a diversity of perspectives
While sharing a common vision is a basic tenant of effective partnerships and collaborations, that concept should not be translated dogmatically. It can be assumed that anytime two individuals, much less two or more organizations, are in partnership there is going to be a diversity of perspectives. At least two results can come from this fact – one is that the partnership or collaboration is not successful and falls apart, or alternatively and more positively that the collaborative partnership is strengthened by the diversity of perspectives. In order to share a vision, we must not express a rigid and doctrinaire adherence to a single vision. Rather, I assert that it is healthy within the context of broad agreement to have a healthy debate around specific perspectives that relate to how to accomplish a successful collaboration. Utilizing strength that comes from the vitality of difference partners can truly achieve a sum that is greater than the parts being brought together.
Of course, this approach is not for the faint of heart, for it requires both fearless and ego-less leadership and cooperation by all parties involved. Where blocks may arise due to differing perspectives on how to accomplish goals related to a shared vision, it is best for all parties to step back and remember that there was (and is) a shared vision that brought together the collaborative partnership in the first place. Then, building a strategy that not only embraces the diversity of opinions and approaches, but ultimately produces the yield desired for all members of a collaborative partnership, is vital. Close and frequent communication is one key to success. Facilitation by a third party of the collaborative partnership may be desirable and should not, in my opinion, be seen as a weakness. As I’ve stated, true and meaningful partnerships at any level, between or among any two or more people or organizations is not for the faint of heart. Commitment, strong motivation, trust, and accountability must be hallmarks of the partnership. But, as in any true collaborative partnership that has its risks, the rewards can be great. Goals can be achieved that are very difficult if not impossible if attempted in the vacuum of “going it alone.”
Knowing the difference between short term and long term partnerships and collaborations
The success and effectiveness of collaborative partnerships is to know “when to hold, and know when to fold.” But, the difference between a partnership of organizational entities and a card game is that all parties should have an understanding from the outset what the parameters of that partnership should be as it relates to all. Partnership between and among a leader and employees (team members) may be considered to be long-term and enduring, at least in theory. As any leader knows, turnover is costly in terms of time and expense and morale. So, in the scenario of “leader-staff” the goal is a long term partnership where benefits accrue to all. It is relevant here to quote one of the great thinkers on this subject, Ken Blanchard:
“In the past a leader was a boss. Today’s leaders must be partners with their people… they no longer can lead solely based on positional power.”
But, what about other forms of collaborations and partnerships – how long should they last? Again, that question should be considered before entering into an associative relationship. The original shared vision certainly provides some guidance, but at this point it will be important to get into the details of mission and goals. What does each member of a collaboration or partnership want or need as a result of that association? What time line is projected for the accomplishment of shared goals? To what degree does the collaborative partnership benefit each of the members of that partnership and serve their audiences or constituency over time? One example of effective short term collaboration might be two or more nonprofit organizations partnering to produce a grant request to a funding entity that will produce the benefit of realizing specific short term goals – such as producing an event for a specific purpose and audience. Of course beyond the very shortest and simplest of collaborations there are innumerable possibilities for partnerships of increasing length and complexity.
Partnership is a process
It is important to remember that a partnership is a process requiring ongoing attention, commitment, monitoring, and, essentially, accountability from each partner member to all others engaged in the partnership. It is important to keep the lines of communication open and active, with regularly scheduled communications using a variety of methodologies appropriate to that partnership. Valuing the unique contributions each partner brings to the table is essential for success. Sharing “power” or even better, relinquishing the idea of power as useful to a collaborative endeavor is one component of success. To the same degree that a collaborative partnership is entered into with a great deal of thought, intentionality, and “tooling,” ongoing assessment and re-tooling of the relationship is critical. Previous postings to this blog have made the important point that the only constant in life is change. So, it stands to reason that change is going to impact any given collaborative partnership from day one. That fact does not need to be a daunting thought that prevents partnerships from forming and serving valued functions. Instead, it can serve as a motivator for communication and invigoration around the original purpose and goals of the partnership.
Whenever a stumbling block or bump in the road comes along, my advice is to remember two important things: one is the original shared vision that brought together the collaborative partnership in the first place; and the other is the mantra, “this is a process … this is a process … a process born of common purpose.”
Partnerships and collaborations are critical relationships between and among public and private sectors entities, grant makers and grantees, the non-profit community, donors, programmatic entities, educational institutions on all levels, and clients/audience/constituency, among others. Importantly, and in the context of the ongoing examination of effective leadership featured on this blog, is the critical element of considering and acting on the belief that one’s staff or team are some of the very best partners one can have to achieve organizational success. (More on the concept of leader/staff partnership later in this article.)
First, potential partners must consider some of the key elements that will lead to the success of any short or long term collaborative partnership. They include:
Developing trust born of a common vision
Frequently the challenge blocking the way to true partnership is the issue of trust. “Can I trust those individuals and organizations I bring into close alliance?” is an oft asked question posed by leaders of every type of organization. Perhaps it seems blatantly obvious, but it is important to underscore the fact that real trust between individuals and organizations, a trust that leads to enhanced progress and success for both (or all) entities in partnership, is born of sharing a common vision. Those in alliance “for the greater good” must share a vision, even if not a specific mission. The over-arching reason for an alliance, partnership, or collaboration must be that, in essence, the sum is greater than the parts, that a greater value can be achieved than by going it alone. Each participant in a partnership must obtain value (however that is defined by each participating partner) in order for the alliance to be one that is productive and enduring.
Clearly organizations have the goal of hiring a team of individuals who are enthusiastic proponents of the established vision. For example, let’s look at one of the most famous and pithy vision statements in corporate America’s history, Ford Motor Company’s “Quality is Job #1.” Undoubtedly, to achieve success Ford had (and has) an interest in hiring team members at all levels who believe in that vision. For that vision to become actualized everyone from line factory workers to middle management, to vendors, board members, shareholders, and the highest level corporate executives, a shared belief in that “quality” vision is absolutely essential. Maybe this is an over simplification, as I am not a business analyst, but from the perspective of looking at success based on shared vision, perhaps this is one reason that the Ford Motor Company is not in the same dire straits as other American car companies during the current economic crisis.
Embracing a diversity of perspectives
While sharing a common vision is a basic tenant of effective partnerships and collaborations, that concept should not be translated dogmatically. It can be assumed that anytime two individuals, much less two or more organizations, are in partnership there is going to be a diversity of perspectives. At least two results can come from this fact – one is that the partnership or collaboration is not successful and falls apart, or alternatively and more positively that the collaborative partnership is strengthened by the diversity of perspectives. In order to share a vision, we must not express a rigid and doctrinaire adherence to a single vision. Rather, I assert that it is healthy within the context of broad agreement to have a healthy debate around specific perspectives that relate to how to accomplish a successful collaboration. Utilizing strength that comes from the vitality of difference partners can truly achieve a sum that is greater than the parts being brought together.
Of course, this approach is not for the faint of heart, for it requires both fearless and ego-less leadership and cooperation by all parties involved. Where blocks may arise due to differing perspectives on how to accomplish goals related to a shared vision, it is best for all parties to step back and remember that there was (and is) a shared vision that brought together the collaborative partnership in the first place. Then, building a strategy that not only embraces the diversity of opinions and approaches, but ultimately produces the yield desired for all members of a collaborative partnership, is vital. Close and frequent communication is one key to success. Facilitation by a third party of the collaborative partnership may be desirable and should not, in my opinion, be seen as a weakness. As I’ve stated, true and meaningful partnerships at any level, between or among any two or more people or organizations is not for the faint of heart. Commitment, strong motivation, trust, and accountability must be hallmarks of the partnership. But, as in any true collaborative partnership that has its risks, the rewards can be great. Goals can be achieved that are very difficult if not impossible if attempted in the vacuum of “going it alone.”
Knowing the difference between short term and long term partnerships and collaborations
The success and effectiveness of collaborative partnerships is to know “when to hold, and know when to fold.” But, the difference between a partnership of organizational entities and a card game is that all parties should have an understanding from the outset what the parameters of that partnership should be as it relates to all. Partnership between and among a leader and employees (team members) may be considered to be long-term and enduring, at least in theory. As any leader knows, turnover is costly in terms of time and expense and morale. So, in the scenario of “leader-staff” the goal is a long term partnership where benefits accrue to all. It is relevant here to quote one of the great thinkers on this subject, Ken Blanchard:
“In the past a leader was a boss. Today’s leaders must be partners with their people… they no longer can lead solely based on positional power.”
But, what about other forms of collaborations and partnerships – how long should they last? Again, that question should be considered before entering into an associative relationship. The original shared vision certainly provides some guidance, but at this point it will be important to get into the details of mission and goals. What does each member of a collaboration or partnership want or need as a result of that association? What time line is projected for the accomplishment of shared goals? To what degree does the collaborative partnership benefit each of the members of that partnership and serve their audiences or constituency over time? One example of effective short term collaboration might be two or more nonprofit organizations partnering to produce a grant request to a funding entity that will produce the benefit of realizing specific short term goals – such as producing an event for a specific purpose and audience. Of course beyond the very shortest and simplest of collaborations there are innumerable possibilities for partnerships of increasing length and complexity.
Partnership is a process
It is important to remember that a partnership is a process requiring ongoing attention, commitment, monitoring, and, essentially, accountability from each partner member to all others engaged in the partnership. It is important to keep the lines of communication open and active, with regularly scheduled communications using a variety of methodologies appropriate to that partnership. Valuing the unique contributions each partner brings to the table is essential for success. Sharing “power” or even better, relinquishing the idea of power as useful to a collaborative endeavor is one component of success. To the same degree that a collaborative partnership is entered into with a great deal of thought, intentionality, and “tooling,” ongoing assessment and re-tooling of the relationship is critical. Previous postings to this blog have made the important point that the only constant in life is change. So, it stands to reason that change is going to impact any given collaborative partnership from day one. That fact does not need to be a daunting thought that prevents partnerships from forming and serving valued functions. Instead, it can serve as a motivator for communication and invigoration around the original purpose and goals of the partnership.
Whenever a stumbling block or bump in the road comes along, my advice is to remember two important things: one is the original shared vision that brought together the collaborative partnership in the first place; and the other is the mantra, “this is a process … this is a process … a process born of common purpose.”
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